All wines are shipped directly from the winery different producers. So we must apply a shipping rate by producer.
Orders are sent to winemakers as soon as you have confirmed your order. They ship your orders as soon as possible. The average delivery time is 7 days. We ensure that the winemakers chose carriers with an offer dedicated to the wine industry to ensure the best possible conditions of delivery.
You will be kept informed of the progress of the shipment by email.
TRANSPORT COSTS :
To be transparent with our customers, we decided to apply a single rate for all carriers associated with different winemakers.
France: 18 € TTC/incl. taxes Charges of shipping offered from 24 bottles of the same producer!
For Spain, Italy, Germany, Belgium, Luxembourg, Netherlands, Portugal : 30 € TTC/incl. taxes ( Available only with the offer " My Wine Box ", or contact us)
For Austria, Denmark, Greece : 45 € TTC/incl. taxes ( Available only with the offer " My Wine Box ", or contact us)
For all other destinations, please contact us for request an estimate.
The wines are shipped directly from the wineries; so we must apply a delivery charge per domain. Thus, you will be charged by the shipping costs of as many wines from different areas you buy.
To reduce the costs of delivery, we suggest buying wines from the same producer, so you only pay once delivery!
If you are absent during the passage of the delivery :
The deliveryman will contact you to arrange an appointment. If you were absent the day of delivery, he would leave a notice on your mailbox so that you can reschedule or you could get the order directly in their warehouse.
In case of incident :
You are required to carefully check the package upon delivery so you can report any problem to the carrier immediately. You have 8 days to submit a claim to our customer service. Thank you for contacting us as soon as possible.
The packaging :
Winemakers ensure that the wine boxes are packed in accordance with the standards imposed by their carrier.